Wednesday, March 15, 2006

Don't make eye contact with EDPs

Don't make eye contact with EDPs: "When on EMS calls, always avoid making direct eye contact with EDPs (emotionally disturbed persons). Eye contact can be seen as confrontational or intimidating and can heighten the EDP's anxiety level, creating the potential for a dangerous situation." See my comment on BFD for Gloria.

1 comment:

  1. Another good way of diffusing potentially explosive situations with EDP's is to feign buying in to their delusion(s).

    "I certainly hear what you're saying, Mr. Bonaparte"

    Problem is you can't make eye contact AND you must have your fingers crossed behind your back.

    That would make drinking coffee and taking notes for the interview very difficult.