fast-food ephipany

Miles away, 'I'll have a burger' - The Boston Globe--and it's not happening in Bangladesh. Let me serve up a portion--

"By moving the order-taking off-site, Wendy's cracked down on thefts that occurred during late-night shifts when some employees gave food to friends at the drive-through window and pocketed the cash without ringing up the orders. The new set-up separated order-takers from employees handing out food, Fritton said, and one restaurant experienced an 18 percent increase in late-night sales overnight after the new system was implemented. Two employees also quit the next day.

"It's the future of the industry," said Fritton, who is giving a speech today on the drive-through technology at the International Foodservice Technology Exposition in Long Beach, Calif. "I can't believe how stupid I was not to do this sooner."